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1. What does it mean if the sensor LED is continuously flashing?
If the sensor LED is continuously flashing, it indicates that the sensor battery is very low and the sensor needs to be replaced.
You can purchase a new sensor here:
https://www.konalabs.com/products/sensor
2. Which version of LevelSmart will be a good option for my vacation home or rental home/airbnb?
Many vacation home and Airbnb hosts choose LevelSmart Online because it allows them to monitor their pool and spa remotely. They also receive alerts if the water level is low, preventing pump damage and ensuring the pool is at the perfect level for the next guest.
3. What happens if I choose not to pay for data monitoring? Will my LevelSmart Online still work?
The LevelSmart hardware will continue to function as usual, ensuring your pool or spa remains full, even if you decide not to subscribe to the data monitoring service.
4. Can LevelSmart Online detect a leak in my pool or spa?
Unlike traditional autofills that simply mask a leak, LevelSmart Online goes a step further. We can set alerts to notify you if the LevelSmart is calling for water more frequently than usual, indicating a potential leak.
5. What features are available in the LevelSmart Online App and Dashboard?
The LevelSmart Online App and Dashboard provide real-time monitoring of your water level, along with customizable low and high water level alerts. Additional features include:
- Water level
- Water temperature
- Daily gallons added
- Daily number of fills
- Leak Detection and alerts
6. What is the cost of the subscription fee for LevelSmart Online data?
The subscription is $10 per month when paid monthly, or $120 when paid annually.
7. Does LevelSmart Online come in a Wi-Fi version?
No, the LevelSmart does not come with Wi-Fi connectivity. Our goal is to create the most reliable and user-friendly products, which is why we use cellular connectivity. Many pools are located outside of Wi-Fi coverage, and this approach ensures a straightforward setup that doesn't require access to your home or Wi-Fi data by pool or service professionals.
8. I lost my magnet, can I use any magnet with the LevelSmart?
Any magnet will work, as long as it is strong enough. A thicker fridge magnet or a stronger option typically does the job. Please note that the polarity may not be perfectly aligned, which could cause the LevelSmart to engage a centimeter or two off from the intended spot. We also offer a dedicated LevelSmart magnet for sale. If you'd like to purchase one, simply email support@konalabs.com.
9. What is the warranty on the LevelSmart?
The LevelSmart comes with a 1-year warranty from the date of purchase.
10. How long does the LevelSmart Sensor battery last?
The LevelSmart Sensor batteries typically last 4-6 years. When the battery is depleted, you can purchase a replacement sensor separately, without needing to buy the entire system.