Tracking your order

As soon as your order has been fulfilled and shipped, you will receive tracking information via e-mail. Please note, that the dispatch time for orders can take up to 48 hours. The dispatch time is how long our warehouse needs to prepare an order for shipment. The dispatch time does not include the time it takes for the shipment to arrive. 

During holidays, the dispatch time is usually longer. During these busy periods, it can then take up to 7 business days for your order to be shipped.

Read the following important information regarding tracking:

• It might take up to 48 hours for your tracking link to be activated. As soon as the information is updated you will be able to track your order. Please check your tracking link regularly.
• The estimated delivery time is in business days. Business days exclude Saturdays, Sundays and Holidays.
• Didn’t receive tracking? Check your spam folder and if you have received an order confirmation.

If the estimated delivery time has passed and you still haven’t received your package, please contact our customer care team. We will gladly check on your order and will provide you with a solution.

Related Topics: 

We are committed to delivering exceptional support across all channels to ensure an outstanding customer experience, enabling you to receive prompt answers and assistance. You may contact Kona Labs at any time via phone or email. If your inquiry occurs outside of normal business hours, we will respond to your call or email at the earliest opportunity.

If you would like to get in touch with us, please visit our Contact Us page at the following link: https://www.konalabs.com/pages/contact. There, you will find various ways to reach out to our team for any inquiries or assistance you may need.

For general questions and frequently asked questions (FAQs), we encourage you to visit our comprehensive Help Center. It provides a wealth of information designed to answer common queries and guide you through our products and services. You can access the Help Center here: https://support.konalabs.com/hc/en-us.

If you require support specifically for our LevelSmart product, we have a dedicated LevelSmart Help Center available. This resource offers detailed support materials, troubleshooting guides, and answers tailored to LevelSmart users. You can find all the LevelSmart support resources at this link: https://support.konalabs.com/hc/en-us/sections/6949437235085-LevelSmart-Support-Resources.

For those using our MeterDog product, we provide a specialized MeterDog Help Center. This section includes all necessary support documents, FAQs, and helpful tips to ensure you get the most out of your MeterDog device. You can explore the MeterDog support resources here: https://support.konalabs.com/hc/en-us/sections/6959045932813-MeterDog-Support-Resources.

For assistance with our Kona Flow Meter, we have created a dedicated Kona Flow Help Center. This resource is designed to provide answers to frequently asked questions and detailed information about the Kona Flow Meter. If you need support or want to learn more about this product, please visit: https://support.konalabs.com/hc/en-us/sections/6958671817101-FAQs-about-KonaFlow-Flow-Meter.

In addition to these support resources, we also offer related items and accessories that complement our main products. For more information about these related products, please explore our website or contact our support team directly.

Our company is proudly based in San Diego, California, with an additional branch located in Kailua-Kona, Hawaii. We operate primarily within Pacific Standard Time (PST) hours. However, we strive to accommodate customers from various time zones around the world to ensure full support for all our products and services. Our commitment is to provide excellent customer service no matter where you are located.